Our Service

100% Lifetime Upgrade Policy

Empire Diamond Corporation prides itself on being the only jeweler to offer a 100% lifetime upgrade policy. Under this policy, you can upgrade your purchase to a more expensive one at any point you wish. We will accept your initial diamond and apply 100% of the purchase price towards your upgrade. You can upgrade as many times as you like.

60-Day Money Back Guarantee

At Empire Diamond Corporation, we offer a 60-day money back guarantee with all diamond engagement ring purchases. Estate jewelry items have a 15 day money back guarantee. If you decide you no longer want the item you purchased, simply send it back to us in its original condition within 60 days (or 15 days on estate jewelry) of receipt for a refund. Once we receive your returned item, our Quality Assurance department will analyze it for signs of wear or tear or tampering. If the item passes our checkpoints, we will process and issue your refund within 30 days.

If your item was purchased via credit card, you will be liable for a 3% handling fee, which will be deducted from your refund. This fee does not apply to wire transfer purchases, exchanges or equal value or to upgrades. We reserve the right to charge a restocking fee for items showing signs of wear, and items that have been resized, engraved or otherwise altered by a jeweler other than Empire Diamond Corporation.

Custom and special orders as well as orders with customized engraving are not eligible for refunds. Items that are damaged, uninsured or not properly packaged will not be accepted for a refund.

If you are returning your item by mail, please be sure to follow these checkpoints:

Please follow these instructions exactly. Failure to do so will hinder your return process. If you have any questions about returns or proper packaging, please contact us at info@dialadiamond.com. We will be happy to assist you.

Our Product Policies

Product Availability and Pricing

All of our products are subject to prior sale. This means that an item can be sold before we have time to adjust its availability status on our website. Should this happen with an item you were interested in, contact us and let us know. We will make our best efforts in helping you find a comparable item.

Our tech team works hard to keep our website up and functioning at optimum capability. Though rare, systematic errors can occur. We reserve the right to correct any errors should they occur and we do not honor erroneous pricing. If you have a question about the availability or pricing of a certain item, contact us at 1-800-728-3425. We would be happy to review the item with you.

Sale of Settings without Center Diamonds

Empire Diamond Corporation does sell blank settings without center diamonds. We have an array of blank settings to choose from. You can choose the blank setting that most appeals to you and purchase a loose stone to fill it, or fill it with a loose stone you already have in your possession.

Special or Custom-made Orders

Empire Diamond Corporation does take special or custom-made orders. We can cater to your specific desires for a one-of-a-kind piece of jewelry. However, due to the nature of these detailed and individualized orders, we do require payment in full at the time of purchase and we do not accept returns or refunds on these items.

Payment Methods

Empire Diamond Corporation accepts payment in the form of bank wires, certified checks, personal checks and credit cards (Visa, Mastercard, American Express or Discover).

Gift Certificates

Gift certificates of any amount are available for purchase. They expire one year from the purchase date and are non-transferrable. They cannot be redeemed for cash, nor are they eligible for a cash refund. Empire Diamond Corporation is not responsible for lost or stolen gift certificates and cannot reimburse such certificates.

Shipments and Insurance

All shipments, whether they are made from us to you or from you to us, are fully insured by Registered Insured Mail through the US Post Office. Items are 100% insured from starting point to destination so shipments are always risk-free. For added security, we require a signature upon delivery, regardless of any signature waivers you may have.

Alternate Shipping Addresses

Empire Diamond Corporation will ship a purchase to an address other than your billing address. However, as a safety precaution, we require that this alternate shipping address be on file with your credit card company. This ensures that you are the purchaser of the item, and prevents any fraudulent charges to your credit card. We reserve the right to deny shipment to an address other than your billing address.

International Shipments

Empire Diamond Corporation does not ship outside of the United States. We do not ship to international address, APO or FPO addresses.

Laboratory Reports (GIA certificates)

The Gemological Institute of America (GIA) is the world standard in diamond grading and analysis. Decades of research and expertise in gemology make GIA the most trusted name in gem evaluation. Every loose diamond and diamond ring at Empire Diamond Corporation has been evaluated for purity by the GIA. Every loose diamond or diamond ring we sell is accompanied by its respective GIA laboratory report. These reports are diamond grading reports also known as diamond certificates. They are lengthy and detailed documents relating to the stone in question. Laboratory reports issued by the GIA are highly respected and valued for their authenticity and expert seal of approval.

We ship all orders with their respective laboratory reports. Should you wish to return an item, you must return it with the original accompanying laboratory report. Because these reports are extremely difficult to replace, we charge a $250 replacement fee for any item returned without the original accompanying report. Items returned without the original laboratory report will not be processed until the replacement fee is paid.

Laser Inscriptions

We offer laser inscriptions on jewelry. Prices vary depending on length and space. Please call us for an estimated price.

Sales Tax

As compliant with state laws, we collect sales tax on orders shipped to New York State address. All other states within the U.S. are exempted from sales tax.

Empire Diamond’s Policy on Conflict Diamonds

Empire Diamond Corporation only purchases diamonds from suppliers who uphold the rules and standards established by the Kimberley Process. The Kimberley Process is an international system that polices the global trade of diamonds and ensures that they do not originate from sources of conflict. All the suppliers we work with are legitimate and all of our diamonds are warrantied to be conflict free. Empire Diamond Corporation supports the Kimberley Process and all efforts to uphold legitimacy in the diamond trade.